HOW DO I PLACE AN ORDER?
Click on a product, make sure to select every available option (colours, sizes etc.). Please also make sure to fill in any product customisations (for personalised products) and then add the product to your cart.
Once you’re done shopping, click on your cart and begin your checkout process.
WHAT PAYMENT METHODS DO YOU HAVE AVAILABLE?
We offer secure, instant payment via debit/ credit card, cheque card and instant EFT through PayFast.
In addition, payments can be made through direct bank transfer. Please make sure to select your banks’ instant payment option as your order will not begin being processed until funds have cleared into our account.
WHEN WILL I RECEIVE MY ORDER?
Due to the majority of our products being custom made or personalised, processing and delivery times will differ on a per-order basis. Please use the below times as a rough guideline
-In stock items: Your order will be processed within 24 hours and then delivered after 2-5 working days.
-Custom made items: Your order will be processed within 7-14 days and then sent out for overnight, same or next day delivery
-Pre-Ordered items: Guarantees you immediate access to our latest product drops before everyone else. Our Collections are available for pre-order up to 3 weeks before they drop.
*Please note that working days exclude weekends and public holidays.
HOW DO I TRACK MY ORDER?
Your order number will be provided to you once your order has been shipped.
WHERE DO YOU DELIER TO?
We offer delivery nationwide through Lebo M Couriers, The Courier Guy and PostNet.
Please note that sweet treats are currently only available for delivery through Lebo M Couriers within Gauteng.
DO YOU OFFER REFUNDS AND EXCHANGES?
Because our products are either custom made, personalised or sourced internationally, we unfortunately do not offer refunds.
If your product should arrive damaged, incorrect due to an error on the part of The Gift Goddess or otherwise to your dissatisfaction, please contact us at email@example.com so that we can offer you an exchange.